Typically, an ACH payment made through ClickPay can be voided up until 2:59 PM EST the same business day the payment was submitted. As an example, if a payment was accepted into ClickPay on Monday at 11:00 AM EST, we can void that payment up until 2:59 PM EST. However, void requests must be sent by 2:15 PM.
Payments made after 3:00 PM EST on a Friday can be voided up until Monday at 2:59 PM when the weekend batch including Monday payments are sent out for processing. This does not include Credit card payments.
However, depending on your property management company your payment may settle quicker than our standard funding time and may not be eligible for a void by 2:59 PM EST the same business day.
**Void Requests must be submitted by email at firstname.lastname@example.org by 2:15 PM.