Voiding or Canceling Payments
Void or Cancel payment requests
Depending on the time of your payment, you might be able to void your transaction if the payment was made on the same day. In order to see if your payment is eligible to be voided, please follow the steps below.
Go to 'Payment History' under 'My Account'.
Click on 'View Transaction Details'.
Review the payment details and ensure that you want to cancel the payment. Click on 'Cancel this payment' to proceed.
Please note : This action is sensitive, payments can only be cancelled for a limited period of time. Once the payment is voided/cancelled, the payment will not be processed.
If you do not see the cancel this payment option, then the payment has already been sent out for processing.
If the payment you need refunded was submitted prior to today, or you're unable to self void the payment as it has already been sent for processing , you will need to reach out to your property management company to request a refund and it will be up to their discretion. Your Property Manager will take the following steps in the refund process.
1. FirstService Residential may issue a check directly back to you
2. FirstService residential will authorize an electronic refund through the ClickPay system
3. Refuse the refund request
In the case of #2, FirstService Residential must send ClickPay written authorization to email@example.com with a refund request on your behalf. ClickPay will only process refunds once written authorization has been presented by the appropriate persons within FirstService Residential
Please note, refunds cannot be processed until 5 business days after the initial transaction.