Once you're logged into your account, please navigate to the "Pay Now" tab located in your profile. (See below for image)
If you have not registered and added your unit to your profile, you must do that first. Please follow these directions by clicking here
Step 1: Go to the 'Pay Now' tab and choose to the pay the balance presented or enter an alternate amount by clicking on 'Edit' and click 'Continue'
Paying by credit card through ClickPay is quick and easy. Please note, additional fees are charged when paying with a credit card. Please refer to the fee chart in your profile for more information regarding credit card fees.
Once you're logged please go to "My account" as shown below and select "Payment Options" and then follow the steps to "Add New Credit Card/Debit" Card
Once you've added your credit/debit card, select the "Pay Now" button as shown below.. If you would prefer to setup auto payments, please select "Auto Pay"
Please be aware the service fee will be shown when making a one time payment and setting up Auto Pay.
For further assistance with Auto Pay setup, please click HERE.
If you're a resident with multiple units on your account or have separate payments to different charges to your management company please see the steps below to submit payments.
Select the 'edit' button next to the balance of the address you do not want to make a payment towards.
Select 'Do not Pay' to make the balance display zero.
Continue with your payment as normal.
If you would like to submit a payment in a different amount than shown on your 'Pay Now' Screen, most property management companies will allow you to change the amount to submit your payment. However, depending upon your property manager, you may not be able to alter this amount.
To complete a payment with an alternate amount shown on your pay now screen, please begin by clicking on the "Pay Now" tab in your ClickPay profile.
You will then need to click "Edit" where you will then be prompted to enter your alternate amount. Once you've entered the amount you want to pay, please click "Apply" Once complete, please click "Continue"
The below shows the exact steps you need to take.
Yes, we allow residents to submit payments by telephone. Please call us at 1-888-354-0135 (option 1) to make a payment over the phone.
**If you call ClickPay Customer Service to submit a one-time payment over the phone, there is a phone payment fee of $6.95, regardless of payment option (ACH or credit card). You can avoid this fee by logging into your ClickPay profile and submitting your payments yourself, or by agreeing to set up auto payments over the phone with a ClickPay Customer Service rep.**
ClickPay can only accept transactions from US-based banking institutions. You will not be able to make an e-check payment through ClickPay if your bank account is outside the United States. If you wish to use an international credit card you may do so but the card must allow international transactions. You must also enter the address you are paying for when prompted to when making a credit card payment.
International Credit Cards are now subjected to an additional 1% on top of the fee located in the fee chart within your payment options tab.
In most cases and depending on the type of card, you can use a pre-paid debit card to make a payment through ClickPay. Pre-paid Debit cards with routing and account numbers cannot be used for ACH transactions and the payments will be rejected.
Below, you will see where you can locate your routing and account numbers on a personal check. Do not use the information from a deposit slip. If you do not have a check, you will need to reach out to your bank or visit your online banking portal for more information.
When inputting your information into ClickPay's system, please do not include the check number in either your routing or account numbers. Please see below on where to find your bank account and routing number on a physical check.
** Please note, although some pre-paid debit cards may contain routing and account numbers, under NO circumstance will ClickPay accept a pre-paid debit card as an ACH transaction**
After a payment is submitted through ClickPay, a confirmation email will be sent to the email account that you designated when you created your profile. If you made a payment but did not receive a confirmation email, please check to confirm the accuracy of your email address. Successful payments will be reflected in the Payment History section of your ClickPay account as well so you may use this section for reference as well.
Please note, a payment confirmation email only confirms your payment was accepted into our system and will be sent to your bank to attempt debit your account. This email DOES NOT confirm a successful payment.
Your payment should debit from your bank account typically the next business day from when the payment was submitted on ClickPay. In some cases, the debit may take up to 48 hours to post to your account depending upon the time your transaction was initiated through ClickPay. Please note that payments that are submitted after 3 PM EST are seen as payments submitted the as the next business day. If a payment is made after 3 PM EST on Friday since payments are processed per business day, which does not include weekends or bank holidays the payment will be seen as a Monday Transaction.
Please note that this process assumes a correct bank account number was entered and there are funds in the account at the time of the debit.
If you successfully make an ACH payment through ClickPay, you will see the descriptor on your bank statement as NovelPay Propertypay.
Credit Card: Your statement descriptor will now reflect "ClckPay" as the company who processed your payment along with the property associated with the particular account that received the payment. For example, a resident/tenant paying for a unit in the building "123 Main Street LLC" will see the following descriptor on their statement:
ClckPay*123 Main Str Sale $1,000.00
Note, the property name is limited to the first 12 characters.
FirstService Residential receives next-day payment reporting for ACH payments made through the ClickPay system. If an ACH payment is made within the business day processing hours (12:01AM to 9PM) then the payment will settle the next business day (Monday to Tuesday, Friday to Monday, etc).
FirstService Residential receives the same transfer of data for credit card payments, but a credit/debit card transaction is not next day. It can take 2-4 business days, depending on the card, for a credit/debit card payment to settle.
FirstService Residential also has real time reporting capabilities within the ClickPay system.
The balance on your Pay Now screen of your ClickPay profile can take 3-5 business days to update once the payment has been sent out.