Here we will learn how to use the "Add Unit" page in order to register your property. This includes how to address registration problems and those who have multiple units or properties.
Once you create your profile, you will be asked to add your unit to your profile. Below are the steps to add your unit to your profile.
If you're having trouble adding your unit, you may want to refer to a prior statement sent to you by FirstService Residential to match the identical format of the unit you are trying to add. If our system requires you to add your unit by last name verification and you are having an issue, please reference your statement sent to you by management as well. The name presented on your bill is what will match in ClickPay.
If our system requires you to add your unit by your account number, please reference your statement sent by management which should have your account number on it.
If you need assistance adding your unit to your profile, please send us an email at firstname.lastname@example.org.
If you are logged into you account and would like to follow on screen instructions please click here.
1. Enter your FirstService account number and click "Search"
2. You will then be prompted to confirm your last name. Please reference previous statements to confirm how the name is listed.
3. Final verification to confirm you are selecting the correct property will then pop up.
If you're experiencing an issue with adding your unit to your profile and the system is asking for an account number and you don't know it, please reference a monthly statement sent by FirstService Residential or a coupon book if one was provided. You may also reach out to your property manager to retrieve this information as well.
If you're a new resident who just moved in recently, your information may NOT have been transferred over to ClickPay from FirstService Residential. If you moved in within the last 30 days, please reach out to your property manager to inquire if you're information was passed on to ClickPay.
If you have your correct account number and need help navigating the add unit process, please refer to our other articles on how to add a unit below.
Please note that your account number may also be referred to as an "Access Number". Having your account number ensures all payments will be made correctly to your ledger.
If you need more assistance from ClickPay Resident Support to add your property, please click here to submit a service ticket and our support team will get back to you as soon as possible.
When being prompted to enter your last name when trying to add your unit, you may receive this message. This error message could occur for the following reasons.
- The name is spelled wrong in the information sent by your property manager.
- The name you have entered may have a typo.
- The last name associated with this unit could be a roommate or other lease holder attached.
- The last name could be listed under a business name.
If you're still unable to add your unit, please click here to reach out to ClickPay Resident Support and we will gladly assist you with completing your registration.
If you're a new resident who just moved in recently, your information may NOT have been transferred over to ClickPay from management. If you moved in within the last 30 days, please reach out to FirstService Residential to inquire if your information was passed on to ClickPay.