After a payment is submitted through ClickPay, a confirmation email will be sent to the email account that you designated when you created your profile.
If you made a payment but did not receive a confirmation email, please check your profile to confirm your email address is correctly spelled.
Successful payment submissions will be reflected on your "Payment History" page of your profile. Just click Search to view your previous ClickPay payments.
Please note, a payment confirmation email only confirms your payment was accepted into our system and will be sent to your bank to attempt to debit your account. This email DOES NOT confirm a successful payment.
An ACH or Credit card payment should debit from your account the next business day after your transaction(s) was submitted in ClickPay.
- For ACH payments, this debiting schedule assumes the correct banking information was entered and there are funds in the account at the time of the debit.
- Credit cards are approved or declined instantly through the ClickPay portal. If your payment was declined, please click here for more information.
Please allow 3-5 business days for payments to be credited and applied to your account to avoid any potential late fees. Please take note of your association's grace period when scheduling your payments.
Please note, if your ACH payment is made after 9PM EST, your payment will be considered as submitted on the next business day. Additionally, if a payment is made after 9PM EST on a Friday, your payment will be considered as submitted on the following Monday. Processing does not occur over the weekend. Please be advised, credit/debit card payments may take longer to settle into your association's bank account.
If you successfully make an ACH payment through ClickPay, you will see the descriptor on your bank statement as NovelPay Propertypay.
Credit Card: Your statement descriptor will now reflect "ClckPay" as the company who processed your payment along with the property associated with the particular account that received the payment. For example, a resident/tenant paying for a unit in the building "123 Main Street LLC" will see the following descriptor on their statement:
ClckPay*123 Main Str Sale $1,000.00
Note, the property name is limited to the first 12 characters.
FirstService Residential receives next-day payment reporting for ACH payments made through the ClickPay system. If an ACH payment is made within the business day processing hours (12:01AM to 9PM) then the payment will settle the next business day (Monday to Tuesday, Friday to Monday, etc).
FirstService Residential receives the same transfer of data for credit card payments, but a credit/debit card transaction is not next day. It can take 2-4 business days, depending on the card, for a credit/debit card payment to settle.
FirstService Residential also has real time reporting capabilities within the ClickPay system.
The balance on your "Pay Now" page of your ClickPay profile can take 3-5 business days to update once the payment has been sent out.