Here you will learn how to add a "Payment Option". This includes how to add and remove your method of payment, make updates, and what type of methods are accepted through ClickPay (checking payments, card payments, etc.)
Paying by eCheck (ACH) through ClickPay is quick and easy. Please note, additional fees may be charged when submitting your payment. Please refer to the Fee Chart in your profile for more information regarding eCheck (ACH) fees.
Once you're logged into your account, please go to Account as shown below and select "Payment Options" and then follow the steps to "Add New Bank Account".
Below, you will see where you can locate your routing and account numbers on a personal check. Please do not use the information from a deposit slip. If you do not have a check, you will need to reach out to your bank or visit your online banking portal for more information.
When entering your information into the ClickPay system, please do not include the check number. Please only enter your routing and account numbers only.
Please note, although some pre-paid debit cards may contain routing and account numbers, under NO circumstance will ClickPay accept a pre-paid debit card as an ACH transaction.
Paying by credit/debit card through ClickPay is quick and easy. Please note, additional fees may be charged when submitting your payment. Please refer to the Fee Chart in your profile for more information regarding credit/debit card fees.
Once you're logged into your account, please go to Account as shown below and select "Payment Options" and then follow the steps to "Add New Credit/Debit Card".
Please be aware the service fee will be shown when making a One Time Payment and setting up Auto Pay.
If you are also setting up an Auto Pay schedule, please click here.
If you still need assistance, please click here to reach out to ClickPay Resident Support and we will gladly assist you with completing your payment.
You can remove payment options from your ClickPay profile at any time.
Click on Account and select Payment Options from the drop down menu.
Click on Remove to the right of the payment option you are removing.
Click Yes to confirm.
Once you remove a method of payment it is permanent. If you accidentally remove the incorrect payment option, you will have to re-enter the information into the system.
Please be sure to double check which method of payment you are removing. This can be done by looking at the last four digits of the account and/or expiration date.
After you have added a new payment method to your profile you may want to update your Auto Pay schedule to submit payments using the new payment method.
To ensure that your Auto Pay schedule is using the correct method of payment, follow these steps.
You must update the payment method used for your automatic payments at least 24-48 business hours prior to your payment submission date.
Go to the "Auto Pay" page and click the Edit button to the right of the schedule you need to update.
Use the Send Payments From drop down menu to select the desired payment option for your Auto Pay schedule.
If you have not added the new payment option, you may choose "Add New Payment Option" in order to add it. You should be redirected to the Auto Pay form after you enter it.
Click on Apply to Property and then Confirm if everything on the screen is correct.
The payment method for your Auto Pay schedule will always be displayed next to "Bill To" on your "Auto Pay" page.
One Time Payment
When you have more than one method of payment on file, you want to make sure your preferred method of payment is clearly indicated.
The payment option marked as the "Preferred Method" will ALWAYS be the first payment option available when making your payments.
To select a different payment option, you will need to click the drop down arrow to pull up a different method of payment.
Adding a payment option to your profile will not automatically update the Auto Pay schedule you have in place. This can be updated by selecting "Preferred Method" or by clicking on the "Auto Pay" page to make changes. If you need assistance in updating your Auto Pay payment option, click here.
If there is only one method of payment on your profile and a payment was submitted using a different payment method, please call ClickPay Resident Support at 1-888-354-0135.
ClickPay can only accept transactions from US-based banking institutions. You will not be able to make an e-check payment through ClickPay if your bank account is outside the United States.
If you wish to use an international credit card you may do so but the card must allow international transactions.
When making a payment with an international card, you must enter the address of the property you are making the payment for.
International Credit Cards are subject to an additional 1% on top of the fee located in the "Fee Chart" on your profile.
In most cases and depending on the type of card, you can use a pre-paid debit card to make a payment through ClickPay. However, pre-paid debit cards with routing and account numbers cannot be used for ACH transactions and those payments will be rejected.