Why is My Balance Incorrect? Follow

The balance reflected in your ClickPay account is what we received directly from your management company. Sometimes, balances may not update until a certain point during the month. 

You can edit the payment amount on the "Pay Now" page of your profile and submit your payment.
If you have further questions please contact FirstService Residential.

For further assistance editing your balance, click here.

Your ClickPay payment will not process same day or appear as credited to your account immediately after submitting your payment.

When a payment is submitted during our balance update period, it may not have been received or credited to your account by management before their most recent balance update in ClickPay.

Once the payment is debited from your financial institution, the money will be be sent to your property manager and then be credited to their system in real time.

We receive balance updates directly from your property management company, on or about the 1st of each month.

However, if you have received your statement or know the amount of the payment you want to submit, you can edit the payment amount on the "Pay Now" page of your profile.

For further assistance submitting your payment, click here.

ClickPay simply manages the bill presentment and payment on behalf of FirstService Residential.  We do not set the late fee policies for your property. Please contact FirstService Residential directly for more clarification regarding late fees

If you receive a returned check notice from us, ClickPay will charge FirstService a returned check fee at the end of the month for your returned transaction which they may choose to pass on to you.