How Do I Request a Refund? Follow
Here you will learn how to go about submitting a refund request.
How Do I Request a Refund?
Refund Requests
If the payment you need refunded was submitted prior to today, you will need to reach out to your property management company to request a refund and it will be up to their discretion. Your property manager will either issue you a paper check refund or request that a refund be credited directly by ClickPay.
Please note, refunds cannot be processed until 5 business days after the initial transaction.
After that time, an authorized party from your property management company will have to send a written request to fsresidentialsupport@clickpay.com.
Can I Request a Refund Directly on the ClickPay Website?
No. Refund requests must be submitted directly with FirstService Residential.
If the payment you need refunded was submitted today, click here to attempt to cancel it.
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