Here you will learn what a chargeback is and how you may continue using ClickPay in the future.
A Chargeback can occur as a result of a stopped/disputed disputed by a resident.
In ClickPay's Terms and Conditions, it states that if a transaction is returned by the bank or card company, the resident is no longer able to use our system. The only way a resident can begin to use our system again is if they drop the dispute and return the funds to ClickPay.
Once the dispute has been dropped and funds returned to ClickPay, documentation will need to be provided from the financial institution confirming this has taken place. This information can be sent to firstname.lastname@example.org.
Only when this information is received will we be able to forward this to our accounting team to remove the restriction to your payment profile.
Otherwise, we suggest reaching out directly to your management company if you need additional information on payment alternatives.